Awell - Agents

Assemble. Orchestrate. Win.

Build your agentic team and orchestrate care like never before. Connecting systems, care teams, and patients for game-changing outcomes.

Plug-and-play agentic sidekicks

From intake to follow-up, get customizable agents that are ready to solve specific care challenges from day one.

Features

• Task Sweeper
• Intake Validator
• Referral Router
• Discharge Follow-Up
• Custom Agent

WHEN IT KICKS IN

Any task that's X hours old.

THE GOAL

No overdue tasks by end of shift.

WHAT IT DOES

Nudges the owner, reassigns if needed, escalates if still stuck.

How it works

Battle-tested, not black boxed

Agentic sidekicks are field-proven in real care settings not just in theory. Our comprehensive testing framework validates agent behavior across multiple scenarios, ensuring safety, reliability, and transparency in every care environment.

Hero-in-the-loop (HITL)

Every agent operates with a care team hero watching their back.

• When an agent hits uncertainty, it escalates to a human.
• Critical actions always require approval.
• Every human intervention is tracked for full oversight.

Glide through test coverage, no code required

Describe the job to be done and we generate comprehensive test plans automatically. No complex scripting required.

Real-world scenarios simulated

Agents are stress-tested on diverse patient journeys and unexpected edge cases. See how your workflows handle messy data and curveballs before going live.

Mission codex

Build a library of validated test cases that automatically re-run when you make changes to your sidekick agents.

Trusted agents. Certified systems.

Agents follow strict protocols to protect data, log every action, and keep teams in control. Behind the scenes, they run on infrastructure built to meet the highest standards of security and oversight.

Behavior you can trust

• Full audit trails of every agent action and decision
• Agents never act outside defined boundaries
• Human-in-the-loop by default
• Agents access only what’s needed. Data is protected under a BAA with OpenAI

Standards you can prove

• ISO 27001:2022 certified for information security
• Registered under the NIS2 cybersecurity directive
• Passwordless by design, with SSO and native MFA

Commitments in motion

Working toward ISO 42001 to help define what trustworthy AI in healthcare looks like.

How agentic orchestration works

Assemble, test, and deploy your own agentic squad bridging every system, care team, and patient journey. Agents coordinate multiple actions across EHRs, CRMs, comms tools, and more.

Seamless orchestration across your stack

Agentic sidekicks coordinate and automate care across your existing systems—no rip-and-replace.

Build, test, and deploy agents in hours

Skip pilots - teams go from idea to agent orchestration in less than two days, as seen in our boot camps.

Total auditability and compliance

Every action tracked, every change validated - care team heroes always in the loop.

The AI sidekick effect on patient intake

• Agents handle the brunt work
• HITL: Hero-in-the-loop (care teams)

Demographic intake & initial eligibility

• Send demographics form to patient
• Read and store application responses
• Sync partial info to Salesforce (create lead)
• HITL event: Review unrecognizable or unclear insurance providers
• Send offboarding message (if ineligible)

Preference collection & detailed validation

• Send preferences form to patient
• Read and store preferences
• Individual outreach to patient based on high-risk symptoms / self harm
• Calculate patient age
• Sync new info to Salesforce
• Review duplicate or unmatched patient info
• Determine offboarding criteria: age < 18, unsupported state

Final eligibility decision

• Mark patient as eligible/not
• Set offboarding category (if needed)
• Final update to Salesforce (e.g., db, care type)
• Final update to Awell
• Set outputs for workflow (age, insurance type, etc)
• Offboard if ineligible
• Review patient profile before final offboarding message is sent

Follow-up actions & system sync

• Register intake in Salesforce
• Tag by referral / lead source
• Store magic link & utm for attribution
• Notify patient of outcome
• Send data to scheduling system